EZ-Stay.com Terms and Conditions
General Information
  EZ-Stay.com is the domain name used under license by DV SERVICES SDN. BHD. EZ-Stay.com acts as a booking agent for budget stay hotels, hostels value and cheap homestay advertised on this website. EZ-Stay.com also provides a wide range of tour packages on this website.

These terms and conditions were made using an SEQ Legal precedent created for http://www.template-contracts.co.uk and available on http://www.website-law.co.uk.

You agree to these General Terms and Conditions as soon as you make your bookings on the website, the Privacy Policy and the Terms of Use and in turn you are bound by the Terms and all applicable laws and regulations that govern this site and your bookings.
Important Information:
  EZ-Stay.com acts as a booking agent only in respect of all bookings makes on your behalf. We are not responsibility, and/or are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through us. This means that in the occurrence of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and we are not liable to it at all; whether in contract, tort or otherwise howsoever. You accept that EZ-Stay.com has not in any way selected or assembled your travel arrangements for you.

By booking your accommodation and/or other services through the Site, you accept that you will be accepting a contract with the accommodation provider on their standard terms and conditions. If they are provided, EZ-Stay.com undertakes no liability to make copies of the accommodation provider's terms and conditions available to you.

You are in the position to understand that EZ-Stay.com may not have conducted any quality or other checks (physical) on the accommodation providers and EZ-Stay.com makes no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by EZ-Stay.com does not constitute an express or implied endorsement or recommendation by EZ-Stay.com of such accommodation, services and tour packages. EZ-Stay.com does not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the accommodation and services offered for sale through us. Nothing in these terms of use shall operate to exclude or limit the liability of EZ-Stay.com for fraudulent misrepresentation or death or personal injury caused by our negligence.

You, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, EZ-Stay.com reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
Site Content, Documentation and Booking Information:
  EZ-Stay.com will modify the content of the Site and Terms at any time, and such modification shall be effective instantly upon posting of the modified content and Terms on the Site and your access to this website will be deemed to indicate your acceptance of the modified content and Terms.

Any information published on the Site relating to hotels including without restrictions, details of the hotel, such as, facilities available at the hotel, the availability of rooms at the hotel, the price of the rooms, any accreditations afforded to the hotel and any details relating to any other services advertised on the site have been placed on the Site by accommodation and service providers who are independent businesses and are not agents or employees of EZ-Stay.com or its affiliates. Such information does not compose any advice or recommendation given by EZ-Stay.com. Therefore EZ-Stay.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. EZ-Stay.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. EZ-Stay.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

EZ-Stay.com acts solely as a booking agent and EZ-Stay.com will not be responsible for any mistakes in the information shown on the website pertaining to the hotels, hostels, homestays and tour packages except errors made by EZ-Stay.com website.
Booking Confirmation
  To confirm your reservation for the accommodations, you need to be authorised to proceed with your booking online by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you have confirmed that all persons named on the booking accept the Terms and conditions that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

EZ-Stay.com will confirm your booking immediately and send you an email for confirmation. The confirmation email will contain the booking reservation information in .pdf format. EZ-Stay.com will deduct booking down payment stipulated for the selected accommodation from your credit card. The accommodation and tour package owner that you have made a contract with will take the balance payment upon check in. The booking down payment charged is part of the accommodation and tour package cost charged by our respective partners, therefore EZ-Stay.com does not charge our travellers any cost at all. No hidden cost, you pay for the price listed by our partners directly.

In the event that you call EZ-Stay.com by telephone, or are called by EZ-Stay.com regarding your booking, calls may be recorded for monitoring and training purposes. In the event of a dispute regarding a booking, EZ-Stay.com reserves the right to review any call information.
If you Cancel, Amend or Change a Booking
  You may not modify or cancel your booking at any time prior to your arrival date through the Site. This can only be done directly with the agreement and arrangement of the accommodation or tour owners directly with the contact or email information given in the booking invoice received during booking.

If you cancel or amend your booking, there may be a cancellation charge of the First Night Stay as a penalty levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the provider's cancellation or amendment policy, you will be charged a maximum of First Night Stay as penalty (inclusive of EZ-Stay.com booking fees) by the accommodation or other service provider. Further details of cancellation policy are set out in EZ-Stay.com email to you confirming your booking and are also shown on the hotel's room details page prior to you making a booking.

If, for whatsoever reason, you do not turn up at the accommodation on the arrival date stated on your booking confirmation email, without prior warning of 48 hrs to EZ-Stay.com ("a no show"), this shall be considered a cancellation. The down payment booking fee would then be forfeited and a maximum of First Night Stay charges would be deducted from the amount on-hold by the payment system during booking confirmation process.

If you change your accommodation and tour packages dates, you would then need to contact the accommodation and tour companies directly to make the changes depending on their respective availability. If the changes cannot be accommodated, the down payment booking fee would then be forfeited and a maximum of First Night Stay charges would be deducted from the amount on-hold by the payment system during booking confirmation process.

For cancellation protection, you can opt to sign up for cancellation protection fee as stated on EZ-Stay.com. With this protection, cancellation needs to be done at least 48 hours before the booking date. If a cancellation is done 48 hrs before the booking date, you would be entitled for a refund. This refund would then be carried over to their next booking on EZ-Stay.com. In the event you do not opt for the cancellation protection fee, then you would not be able to do any cancellation and only your down payment booking fee would then be forfeited if you cancel your booking. This is only valid if you have signed up as a EZ-Stay.com member. If member choose to ask for the refund to be transferred back as cash, then member would need to incur admin and transfer fee charges for the credited amount. For further details please email to support@ez-stay.com.
Age and Responsibility
  You justify that you are 18 years of age or over and have the legal right to use the Site and to carry out a legally binding contract dutifully.

You permit that all personal information submitted during accommodation booking is correct and you accept the financial responsibility for all transactions made under your name or account.

Hereby you permit EZ-Stay.com to process all your Personal Information and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group. (For details please refer to Privacy Policy)
Before you plan your travel
  EZ-Stay.com is not liable for damages or losses that may result from travel to any particular destination. The Government of your country or the respective ministry of foreign affairs may help travellers stay safe overseas. Check with your government for the latest advice on conditions, general information or travel warning concerning specific countries.

It is your responsibility to ensure that you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. EZ-Stay.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
Getting Insurance
  Because you are travelling, it is often strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.
Force Majeure
  EZ-Stay.com will not be liable for any changes, cancellation, and effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or EZ-Stay.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond EZ-Stay.com’s control.
Complaints or issues with your accommodation
  Under uncontrollable situation that you have reason to complain or experience an unhappy event with your accommodation and tour company please notify the hotels, hostels and homestay and tour company directly to resolve your problems, so that they could take immediate and appropriate action.
Currency converter
  Currency rates are based on current economy’s rise and/or fall, and greatly relied on public available sources and are updated daily if there is a constant change on the economic value of a currency. However, if you may want to verify with clarity, you are advised to consult a qualified expert.
Legislation and Courts of Jurisdiction
  This agreement will be governed by English law and any disputes will be dealt with by the English court.
Our Details
  The full name of our company is DV Services Sdn. Bhd.

We are registered under registration number 928864X

You can contact us by email to support@ez-stay.com